Xtelier FAQ

How do I place an order?

To place an order, browse our collection of designer-inspired leather handbags and belts, and add your desired items to your cart. Once you're ready to checkout, click on the cart icon and follow the prompts to enter your shipping and payment information. Finally, review your order and submit it for processing.
Can I modify or cancel my order after it's been placed?

Once an order has been placed, we begin processing it immediately to ensure quick delivery. Therefore, modifications or cancellations are typically not possible. However, if you need to make a change, please contact our customer support team as soon as possible at support@shopxtelier.com, and we will do our best to accommodate your request.
What payment methods do you accept?

We accept a variety of payment methods to ensure a convenient shopping experience. These include major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options available at checkout.
What are your shipping options and costs?

We offer several shipping options to meet your needs, including standard and expedited shipping. Shipping costs are calculated based on your order's weight and destination and will be displayed during the checkout process. For specific rates, please refer to our Shipping Policy page.
Do you offer international shipping?

Yes, we offer international shipping to many countries. Please note that international shipping costs and delivery times vary depending on the destination. Any customs duties or import taxes are the responsibility of the recipient.
How long does it take to receive my order?

Standard shipping within the United States typically takes 5-7 business days, while expedited shipping takes 2-3 business days. International shipping times vary based on the destination, usually ranging from 7-21 business days. Once your order is shipped, you will receive a confirmation email with a tracking number to monitor its progress.
How can I track my order?

After your order has been shipped, you will receive a confirmation email with a tracking number and a link to the carrier’s website. You can use this information to track the status of your delivery. If you have any issues with tracking, please contact our customer support team at support@shopxtelier.com for assistance.
What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of receipt for a full refund or exchange, provided the item is in its original condition and packaging, with all tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
How do I return or exchange an item?

To initiate a return or exchange, please contact our customer support team at support@shopxtelier.com with your order number and the reason for the return or exchange. We will provide you with a return authorization and instructions on how to send the item back to us. Once we receive the returned item, we will process your refund or exchange within 5-7 business days.
Are there any items that cannot be returned?

For hygiene and safety reasons, certain items such as personalized products and final sale items cannot be returned or exchanged. Please review the product description and our return policy before making a purchase.
How long does it take to process a return?

Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, we will process your refund within 5-7 business days. The refund will be credited to the original payment method. Please note that it may take additional time for the credit to appear on your account, depending on your bank or credit card issuer.
Are your products genuine leather?

Yes, all our handbags and belts are made from high-quality genuine leather. We take pride in sourcing the finest materials to ensure our products are durable, stylish, and luxurious.
How do I care for my leather handbag/belt?

To keep your leather items looking their best, we recommend the following care tips: Avoid prolonged exposure to direct sunlight and heat, which can cause fading and drying. Keep your leather products away from water and other liquids. If they get wet, gently pat dry with a soft cloth and allow them to air dry naturally. Use a leather conditioner periodically to keep the leather supple and prevent cracking. Store your leather items in a cool, dry place, preferably in a dust bag or pillowcase to protect them from dust and scratches.
Do I need to create an account to place an order?

No, you do not need to create an account to place an order. You can check out as a guest. However, creating an account offers several benefits, including faster checkout, order tracking, and access to your order history.
How do I reset my password?

If you need to reset your password, click on the "Forgot Password" link on the login page. Enter the email address associated with your account, and we will send you a link to reset your password. Follow the instructions in the email to create a new password.
How do I update my account information?

To update your account information, log in to your account and go to the "My Account" section. Here, you can update your personal details, shipping address, and payment information. Make sure to save any changes before exiting the page. If you encounter any issues while updating your account information, please contact our customer support team at support@shopxtelier.com for assistance.
How can I find out about promotions and discounts?

To stay informed about our latest promotions and discounts, subscribe to our newsletter by entering your email address at the bottom of our homepage. You can also follow us on social media platforms such as Instagram, Facebook, and Twitter for updates on special offers and exclusive deals.
Can I use more than one discount code per order?

No, we only allow the use of one discount code per order. If you have multiple discount codes, please choose the one that offers the best value for your purchase.
Do you offer gift cards?

Currently, we do not offer gift cards. Please check back in the future or subscribe to our newsletter for updates on new features and offerings.
How can I contact customer support?

If you have any questions or need assistance, you can contact our customer support team by emailing us at info@shopxtelier.com. We are here to help with any inquiries related to our products, orders, shipping, returns, and more.
What are your customer support hours?

Our customer support team is available to assist you Monday through Friday from 9:00 AM to 6:00 PM (EST). We strive to respond to all inquiries within 24-48 hours.
Do you offer live chat support?

Yes, we offer live chat support for immediate assistance. You can access the live chat feature on our website at shopxtelier.com. Our live chat is available during customer support hours for any questions or help you may need.
How do you protect my personal information?

We take your privacy and security seriously. We use advanced encryption technologies and secure servers to protect your personal information. All transactions made on our website are processed through secure payment gateways to ensure your data is protected.
Will my information be shared with third parties?

No, we do not sell, trade, or otherwise transfer your personal information to outside parties. Your information is used solely for processing your orders and enhancing your shopping experience. For more details, please review our Privacy Policy on shopxtelier.com.
How can I unsubscribe from your mailing list?

If you wish to unsubscribe from our mailing list, you can click the "unsubscribe" link at the bottom of any of our emails. You can also manage your subscription preferences in your account settings on our website or contact our customer support team at info@shopxtelier.com for assistance.